Human Rights

Joint aid card slow to arrive for Syrian refugees

By Nohad Topalian in Beirut

image

A Syrian woman with her two children huddle around a stove inside their tent in the Bekaa Valley to keep warm. [Photo courtesy of UNHCR]

Close to three months after relief agencies operating in Lebanon introduced a common card designed to help Syrian refugees access humanitarian aid, many have yet to receive them, families in Bekaa Valley camps tell Al-Mashareq.

The joint debit card consolidates the efforts of the World Food Programme (WFP), UN children’s fund (UNICEF), UN High Commissioner for Refugees (UNHCR) and the Lebanon Cash Consortium.

The common card, which replaces the multiple cards in use, is intended to help the most vulnerable people benefit from a range of humanitarian programmes, including access to special winter aid between November and March .

But halfway through the winter, some families say, the card has not arrived.

Participating agencies are still distributing the cards, UN High Commissioner for Refugees (UNHCR) assistant public information officer Lisa Abu Khaled told Al-Mashareq, though the assistance provided is still available without them.

Among those who have yet to receive the card is Aisha Othman, who lives with her seven children, her husband and his parents in Bar Elias refugee camp in the western Bekaa Valley.

"Many families in the camp have received their card and begun using them about two months ago, while I still collect my winter aid with the white card and food aid with the blue card," she told Al-Mashareq.

"I have yet to receive a call or letter to inform me to pick up my [common] card," she said.

Meanwhile, Othman's neighbour, Fattoun Mohammed Ibrahim, told Al-Mashareq she received her new debit card last month.

"I picked up my joint card in December after receiving a text message informing me that I needed to head to the UNHCR centre to receive it," she said. "However, I could only collect food aid, and I await the activation of the winter aid to obtain fuel oil for heating for my four children and my mother."

Text messages and messengers

The UNHCR "informs us via text messages of everything new related to the aid and the cards, and when a delivery date is identified we head to its centre in the city of Zahle for pickup", Ibrahim said.

The agency also has a hotline refugees can call if they have questions about anything, she said, and makes use of "runners" inside the camp.

"If they are unable to communicate with us via mobile phone due to the occasional poor quality of the network, they send us word with Syrian youth volunteers working with the UNHCR inside the camp," she said.

These young volunteers serve as a liaison between the refugees and the UNHCR, relaying refugees requests and concerns and keeping them updated on all developments, including those related to aid, she added.

The UN refugee agency uses text messages and Syrian youth volunteers to communicate with registered refugees, "wherever they are in Lebanon, be it at the camps, shelters or their own residences", Abu Khaled said.

These volunteers live among the refugee population and are in daily contact with them, she said, noting that the agency has volunteers at every refugee camp.

The agency communicates with these volunteers via a commonly used cell phone app, she said, sending them messages that they in turn relay to the recipients, particularly those who do not have cell phones.

These include information about available aid, how to obtain the common card and other matters, she added.

"All beneficiaries of aid agency services have fixed addresses, including the place of residence and phone number, and [agencies] are informed of their new place of residence if it changes," Abu Khaled said. "Those who do not have a phone number are communicated with via the volunteers."

The UNHCR has fixed centres in all Lebanese provinces which are hosting Syrian refugees, she said, "and their doors are open to the displaced to inquire about anything they want to know".

"There is a special section for inquiries at each centre and a team of staffers to answer their questions and respond to their needs," she added.

Not everyone receives the same aid

The new card combines all the aid provided by aid agencies to the more than one million Syrian refugees registered with the UNHCR, Abu Khaled said.

But not all refugees receive the same types of aid, which is allotted to them based on their social and financial situations as ascertained by field studies of their status conducted by the UNHCR, she explained.

The new card combines "$27 in food aid per person per month, and $147 in winter aid per family per month for a period of five months [November through March], and monthly aid for neediest families of $175", she said.

"The cash aid programme for education provided by UNICEF was added to the card, at $40 per student per month, as well as a programme dedicated to helping displaced families in emergency situations, such as illness or death, wherein cash aid of $250 per month is allocated for a period ranging from three months to a year," she said.

However, this cash aid is not provided to all refugees, she noted, as the monthly aid of $175 is allocated only to the neediest people, who receive additional winter aid ($75 per month) from November through March.

"The monthly aid covers 22% of the refugees registered with UNHCR," she said.

Refugees who do not receive monthly aid "receive winter aid of $147 per family for a period of five months, in addition to monthly food aid of $27 per person as well as education aid", Abu Khaled added.

"Every displaced person receives through the joint the aid allotted to him based on criteria and studies arrived at by relief organisations after assessing the status of the refugees," she said.

Aid available without new card

"The cards have been distributed to 840,000 refugees to date and we continue to distribute them to the remaining refugees registered with us", Abu Khaled said, adding that reaching the neediest people has been a priority.

"Not all of them came to us when we announced the distribution, but the majority has received them," she said.

Those who have yet to receive them can still receive the aid allotted to them with the cards they have until receiving the single card, she added.

The single card combines all the aid allocated and is easier to use than multiple cards, she said, noting that the level of aid itself remains unchanged.

"Despite our modest budget, we seek to provide aid to the largest number of refuges registered with us," she said.

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121 COMMENT(S)
COMMENT POLICY

Brother, I live in Jezzine and I’ve been registered with the Commission for three years. I have two babies. I haven’t received assistance from the UN. All that was mentioned in the report is untrue. I contacted the UN many times, but the response was that they don’t have resources. I’m diabetic. Please take this into consideration.

REPLY

Peace be upon you! May God bless you! I'm Mariam Mohamed Zahir. I have been suspended from assistance for a year. I'm not receiving any food or rent assistance. All my children unemployed. My situation is very bad, especially in Ramdan and Eid.

REPLY

Peace be upon you! I have a disabled Syrian child. We're staying in Lebanon and are registered with the Commission. However, we haven't received any assistance. Please consider our case.

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I’m Zaid Gharwan Sharafu. I’m registered with the UN. I have four children. I’m married and sick. I can’t work. I’ve been dismissed from food assistance, and there is nobody to help us. Please help me secure the future of my children. I want to travel. I’m a refugee in Lebanon. Please help.

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I’m Tamatheel. I’m registered with the UN. I have nothing to turn to other than God’s mercy. We’re staying at a tent, and we are trapped by the storm. My husband is sick, and I have two daughters who always have pain and headache. I was dismissed from the food assistance three months ago. I have to pay for rent, electricity, garbage and water. Hope the UN will help me because the landlord wants the rent and I don’t have any to give.

REPLY

I’m a Syrian refugee. I want help with immigration. I have four children, and my situation in Lebanon is tough. I want to secure the future of my children.

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I've been registered since 2014, but I haven't received any assistance. My name is Tarafa Hassan al-Hammoud. We're four under file No. 781014C05381.

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I need food assistance or travel. I have a disabled child, and I have heart problems. Please help.

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I haven't received the red card. I haven't received any assistance. I'm married, and I have a boy.

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I'm not receiving any food assistance. I have two children, but I have received fuel oil only once.

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We didn't see any of the assistance you've been talking about. We only received $375 for fuel per year, but we haven't seen anything else. We live in Sawfar, Mount Lebanon, Aley district.

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We're a family of eight. We haven't paid the rent for 7 months. This means that the landlord can evict me, and I'm afraid. The food card has been suspended for 5 months, and I don't have anyone to help me other than God. Please help me travel with my family to any country where I can live and provide education for my children. Thanks a lot.

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I've been dismissed by the UN. I'm not receiving any assistance. Please help.

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I haven't received winter assistance.

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I don’t have any assistance and my situation is very tough. I don’t have 260, and I’m not benefiting anything from anyone. I don’t have a card, and I don’t receive winter or food assistance. I have two children, and my work is little. Please help. I need any help.

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My name is Bashar. My situation is tough. I’m not receiving any assistance, and I’m not receiving anything from anyone. I have two children. I need help.

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My name is Khalaf. I’ve been registered with the Commission for two years, but I haven’t received anything from it. Please help me.

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I have the white card. I received [assistance] only once. However, I haven’t received anything for two years. They haven’t given me the red card.

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By God, these are all lies and nonsense. We haven’t seen anything. We’ve been in Lebanon since 2011.

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We had an interview in June 2017 and until now, I haven’t seen anything. My wife is now pregnant. We just ask you for food assistance and diesel fuel.

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I urgently need assistance from you. They have stopped winter and food assistance although I need it more than others. I have a motherless son, my daughter is young, and my husband is sick and his salary doesn’t suffice us. He receives a salary of 200,000 Lebanese liras. Please help me with the winter assistance, as they have stopped the food assistance, although it was very good and supported us with home supplies, like oil, sugar, rice, lentils, etc. Hope you can reinstate the food card for us, and I’ll be very grateful. Our conditions are tough, but thank God anyway. I have friends whose cards haven’t been stopped although they are much better than me.

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Hello. Is there winter assistance for the 2017 winter in Lebanon’s Tripoli and Bab al-Raml?

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I'm a disabled person. I have one amputated leg, and I don't have any assistance.

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Peace be upon you! I’m Asma Thabet al-Kanaan. We’ve been denied the food assistance for four years, although I have a disabled mother and three children. Where is justice? I’ve filed complaints, and I go to Zahle, but I haven’t benefited from anything. Please show us mercy. Please help us. Where are children’s and human rights? There is no justice. 78848124.

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Please help me with food aid. My file No. is 909-13co3851.

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I'm Mohammed Diab. My file number is 909-113co385. I hope you can provide me with the food assistance.

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My situation is tough. I have four young children, and their father died three years ago. All assistance was stopped 6 months ago. I owe people more than two million. Please help me. All those around me have men who work and receive money [gibberish]. As to me, I don't work, and I don't have anyone to help me. My children are orphans. This is not fair.

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What studies have they conducted to assess the situation of refugees? There are people who have nothing and who have been dismissed from everything, including us. You're full of lies and deception.

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I'm a mother of four young children. I've been registered with the UN for 4 years. I have received the food card only. I don't know how I can survive when my husband is sick. I swear by God that my situation is very bad.

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I’m Mohammed al-Hamdan. I’ve been in Lebanon for four years. I haven’t received any assistance, although I have 3 children under the age of 5. Whenever I go to the Commission to ask for help, they expel me.

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Arab greetings to you! I’m a 26-year old Syrian young man. My name is Salam. I have a twin - two boys. I used to work as domestic electrician in Syria. I was taken by force to serve in the Syrian army. However, I preferred to run away and seek refuge in Lebanon, especially as my four brothers are in Syrian prisons. There is nobody except me to support my wife and children. All I want is to live with dignity without fear or intimidation. Thanks a lot.

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File No. LEB16C37896. We ask for food and financial assistance.

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I’m Maysa Ismail. I haven’t received any assistance for four months. Please help me with at least my food assistance. I have four fatherless children and I don’t have anyone to support me. All my neighbours have either fathers or old children who work, and yet they receive all types of assistance. Meanwhile, I don’t have anyone to support me, and yet I don’t receive food, heating or any other assistance. I love all people. Please help me and look at my file (c1117914-781).

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I haven’t received the card although I have disc problems in three vertebrae. I filed a complained, and they said I wouldn’t receive assistance before they come. I have three children (7, 6 and 1). My wife is also pregnant.

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I’ve been registered with the UN for one year. Yet, I haven’t received the joint card or food assistance. I have two children and my situation is bad.

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There is no justice save with Allah. I had been registered, but my file was lost for 6 months. After I got it, I received food assistance for a short period of time. Afterwards, they dismissed me. For three years now, I have been appealing and objecting, but I only lost the transportation fare. I would wait for a whole day with them, and finally they would say that I would be allowed to talk to the employee. He would then say that they would study my file and my complaint, and that that they would contact me. I would return home very happy, and later they told me not to come and that I should contact them by phone. When I try the phone, it would be always busy. If they answer, I’ll lose because I have to listen to soft music to calm me down. This way, I would lose my dollars on the calling card. Finally, they would answer and thank me for calling, and say that they would examine my file and call me!

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I've been registered with the UN for months, but I haven't received any cards. Please help.

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I have been denied food assistance for 2 years. My husband is mentally retarded and deaf. In spite of my situation, they have dismissed me. I have young kids. Please help.

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You have no rules for distributing assistance. There are people who have a lot of money and yet you give them assistance, while there are people who have nothing, and yet you’re denying them.

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Peace be upon you!

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We received food assistance for one year and were then denied it. I have high blood and heart diseases and I’m also diabetic. We have been denied all types of assistance, and I don’t know why. Please note that there are people who receive all types of assistance although they don’t need. My question is: on what basis is assessment made?

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I have never received any assistance. This is unjust. I have two daughters, and I’m not raising them well. I have been registered for two years, and yet I haven’t received anything.

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I have four children. My situation is very tough. I need to get food assistance.

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I’ve been dismissed for 4 years, and I haven’t benefited from anything. I have two daughters, and I’m sick; I have poor eyesight. My husband also supports his sister. I ask you for financial or food assistance (76968467). We seek financial and food assistance.

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I’ve been registered with the UN since 2013. My family and I haven’t received any assistance. I have a one-year old baby girl.

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Monthly assistance: File No.: LEB16C70128, User’s Number: 81674518. We seek assistance from the Commission [gibberish]. Please provide financial assistance.

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This is full of lies. There are very needy people who receive nothing and others who don’t need and yet receive all kinds of assistance. I hope there’ll be an investigation into this.

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I’ve been registered with the UN for 3 years. I haven’t received any food assistance throughout that period. [Gibberish]. I have two children. I’m unemployed because of the requirements laid down by the government for Syrians to work in Lebanon. What should we do?! Will you let us die?! Please let us travel to any country where we can live.

REPLY

Those are cheaters! On what basis are you distributing assistance? There are people who have 4-5 cars and yet receive food assistance, 260 card and heating oil. Meanwhile, there are people who can’t afford bread. The situation wouldn’t have been as such if there hadn’t been bribery, theft and cronyism.

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I haven't received any food or winter assistance or any other assistance. I have 9 people, all of whom are children. My file No. is 16c70152.

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Receive food assistance.

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There's clear injustice against some people. I have 5 children and I'm unemployed. I can't find a job. I need rent for my house and expenses for schools. I can’t even pay the baker’s for bread. [Gibberish]. I had a food card, but I have lost it. I just need a solution. I don’t want anything for myself. I just need something for my children. [Gibberish]. My file No. is: C0135413-781.

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I have been registered with the Commission for 4 years. I used to receive food items, but they dismissed me one and half years ago without any reason. My condition is very tough. I have four young kids. I’ve been telling the UN about my condition, but nobody responded. My child is without school. I’m not receiving any assistance. They came and checked my condition 7 months ago, but they never came back. Please help me.

REPLY

I’ve been registered for five years and I haven’t received the 260 thousand card or any financial assistance. My children and I are staying with other people. I swear by God that I don’t work and that I have 4 kids. We ask officials to cooperate with us and to respond to our request. I hope the Commission will review my file (c2674213-781) and will cooperate with us. In case of travelling, I seek asylum for myself and my family. May God reward you (0096171638109).

REPLY

I’m a refugee. I haven’t received any assistance for a year, other than US$20 for a school student. What should I do?

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I’ve been suspended from the blue card so it can be replaced by the red card. However, I haven’t received it yet. I have been suspended since January and I haven’t received any assistance. I have 3 children aged between 1 and 4 years. I can’t afford milk, diapers, and food, etc. for them. I went to the UN centre and they told me that my file showed that I had assistance every month. However, I don’t have a card to withdraw it. They haven’t sent me a message to receive the joint red card. They haven’t solved my problem until now. I have checked with the UN five times and I haven’t benefited from anything. Please help me.

REPLY

Her words may be on paper on, but in reality, it’s not like this. I know a lot of Lebanese people who have houses and cars, and yet they’re registered with the Commission and receive food and winter assistance. Meanwhile, we’ve been denied [assistance]. This is the story of a Syrian refugee.

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I’m Mohammed Omar Ali. I’ve been denied food assistance for 3 years. I have 4 children aged between 8 years and 2 months. I don’t know why I’ve been denied the food assistance; if you find that I’m not entitled to assistance, then don’t help me. Please have a look at this. Thank you.

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I’ve been registered for 5 years and I haven’t received the 260 thousand card or any other financial assistance. My children and I are staying with other people. I don’t work, and I have 4 kids. We ask that officials cooperate with us and respond to our request. I ask the Commission to review my file (781-13c26742) and I hope they can cooperate with us. In case of travelling to any country, I request asylum for myself and my family. Thanks a lot (0096171638109).

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I’m Moussa. I’ve been registered with the UN for about 4 years or more. I’ve been denied all assistance and I don’t know why. This is although I urgently need it as I have 4 children, my wife and my mother who lives with me. I’ve been homeless for 5 months, moving from my brother’s home to my sister’s, to my cousin’s, to my friend’s, etc. I found a tent with my cousin at al-Saqi area in Tripoli, and we stayed at it. This is because the landlord evicted us from home because we could no longer afford the rent, as the rent has accrued for four months. I have a permanent disability and my leg is broken. Allah only knows about our condition. We’ve checked with them several times, but to no avail. I just want to know what I should do and to whom I should complain.

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Brother, I've been registered for one and half years, but I haven't received any assistance.

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Peace be upon you! I hope you can help me by solving my problem.

REPLY

You're liars and cheats. You're registering people to receive dollars and stuff your pockets. We've understood this game.

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I have a question. I’ve received an amount of money from the Commission through the card. Is there any other assistance? My second question is about medical treatment. When you go to any hospital, they ask you to provide a document showing the pictures of wife and children; otherwise they would require you to pay expenses. Please respond to these questions, and Allah will reward you well. Thanks for your efforts.

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No, no, no, this is untrue. My children and I’ve suffered a lot from cold and rain. I’ve complained a lot, and yet, they are telling me that they haven’t received any complaints from me. I’m qualified to receive winter assistance, and yet I haven’t received any winter assistance, child assistance or rent allowance. They came and saw how my condition was, and nonetheless they just ignored me and gave all my neighbours, although some of them are rich. They didn’t do anything to us, and gave to people who don’t need. This is unjust. I’m only receiving food assistance. I had to work and take my young children to work so I can afford the rent and support my children. This is unjust. There are people who haven’t received anything from you. I’ve contacted the UN and made all possible contacts and complaints. Finally, I became convinced that to complain to anyone other than Allah is humiliation.

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No, this is completely untrue. Enough with injustice! There are people who have been relieved and others who have suffered. I can’t leave my children and work. [Gibberish] and support them. Where are you?! Of course, no response and nobody cares. They came and took a lot of information from me. On the following day, we were surprised with them giving my neighbour rent allowance and winter assistance although she is originally a well-to-do-person and owns a house.

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No, this is not true. I’ve been contacting and complaining since the beginning of winter, but to no avail. There is nothing but food assistance. Until now, they haven’t given me the rent allowance, the winter assistance or any financial assistance. Meanwhile, they have given assistance to people who have no need, and I who have a family and two children, they have left us like this. This is unjust.

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I’ve been registered with the Commission since February 2016. I’ve received the winter assistance for three months only, but I haven’t received any food assistance although I’m in need and I have a child who is currently paralysed.

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About renewal of Syrian refugees in Lebanon.

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I’ve been registered with the UN for 4 years and yet I haven’t received anything from it. This is although my condition is very tough. They did come to me like 7 months and checked my condition, and I was hoping they can help me. However, I haven’t seen anything. By Allah, this is unjust. There is no justice at all; rather, there is much injustice. My children go to bed with empty bellies. I have four children, and my husband is sick. Where is the UN? Why doesn’t it come to see how I’m doing? Each time I contact them, they tell me that they’re studying my file. [Gibberish]. Please help me travel or in any other thing; I just want a solution for my situation.

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I've been registered with the Commission for more than one year, but I haven't received any food assistance until now. I have a child and my wife is pregnant.

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We hope that an external committee will be dispatched to investigate the work of the Lebanese commission, namely the external elements that are handling the management and not the Lebanese staff members. That committee will see that they have no humanitarian policies at all; they’re more like a corrupt group that differentiates among people based on their own interests, even if the management is outside Lebanon. 71691931

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I’m Mohammed. My family and I live in Lebanon. I haven’t received any assistance from the UN. My family and I have been robbed of our personal documents (our passports and family books). We went to the UN to help us obtain new documents but they didn’t. This is although I have been registered with the UN for one year. Please help us.

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I’ve been in Lebanon since 2012. At first, I received a blue food card. However, one year or a little bit more later, the card was suspended due to lack of funding from donor states. Although I repeatedly checked with the Commission, I haven’t benefited from anything until now. I’m poor and I don’t have any supporters except for Allah. My wife is sick, and she has had an open heart surgery performed. She always needs medicines. There have been more than one winters since I came to Lebanon and yet I haven’t benefited from winter heating, not even a gas cylinder or a heater. Allah only knows about my condition. I don’t know who I should present my complaint to. Allah suffices us and He is the best disposer of affairs! May Allah bring us back to our country; this is the best thing as we have even overstayed our residency and we don’t have anything to pay for it.

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I don’t want heating oil, food or medical assistance. Allah alone doesn’t forget me. I just request that there be more justice, as there are people who receive assistance although they are in a good condition, while those who need are being forgotten. This means that, like [gibberish], they hand it to the Lebanese. There are people who [gibberish] and who have the best cars and money, and the UN pays the rent for them and give them 5,000 in food every month. There are jobs for only those who have money. I say I have money, but I swear by Allah that I can only afford the rent. I say that there are people who are more deserved than me. In Kfar Tebnit, 50% of the Syrians who live there don’t need food card. Meanwhile, there are need people there, but they are either dismissed or don’t have their cards recharged. There are some who, when they hear that the UN representative is coming for interviews, get their furniture out and place it with their neighbours and pretend to be in need. They would have $1000000 and say they have nothing to feed their children with. I just want to see justice.

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I’ve been registered with the UN for more than 3 years. I have 4 children and my situation is very bad. I want to immigrate to Canada. I ask those concerned to please help. My phone number is 70024925.

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I'm Mariam Jassim. There are many people who receive a lot of assistance, while others who don't receive anything. There is no justice.

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I may be classified as someone who doesn’t need assistance.
Since I entered Lebanon in 2013, I haven’t received any assistance, not even the express food assistance. Please note that I left my country with my clothes only. The thing that disturbs me is that there are people who have shops and luxury cars and who live comfortably and yet they receive most of the assistance through the United Nations and charitable organisations! Meanwhile, the UN staff members are telling us that we are not entitled!!!

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I'm living at a tent and the food card isn't sufficient. Please help.

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Three-quarters of the UN staff members in Lebanon are thieves.

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My food card has been suspended because I didn’t attend the blue card verification process. I’ve received a joint card, and have had the Commission paper renewed. We’re five people, and we were benefiting from the food basket.

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I've been dismissed from the food card for one and half years. I don't know why. Each time I call the UN or contact the hotline, they say I'm not authorised. Please note that I urgently need it. This is not fair. We're 5 people.

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This is not true. I'm not benefiting anything from the UN. To make sure, call me at 03146889 and come see for yourselves.

REPLY

Why haven’t we received a text message this month from the Commission about the food assistance? There is no balance in it. Please respond. A family of 8 children has now become threatened in the true sense of the word.

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I’m married and have one child. I’m a disabled man and haven’t received anything. I live in a room that is 1.5 metres wide and 2 metres long. Come and see my condition. In addition, the General Security Directorate has given me a departure card. Where should I go?

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I’ve had a file for two months, but I haven’t received any cards or benefited from any type of assistance.

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I’ve been here for a year, and nobody has done anything for us.

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I'm married and I have one child. I'm registered with the United Nations. However, I haven't received anything or any cards.

REPLY

Reports that have nothing to do with the above. Fiasco studies. There are people who urgently need assistance, while others have jobs, assistance, food, heating oil, schools and everything. There is no justice at all.

REPLY

I’ve been registered, but I’ve received nothing. I have old and sick people, and each time I complain, they say they will contact me. However, nobody has contacted me.

REPLY

My brother and family have been in Western Beqaa for more than two years, and nobody is responding to them. They haven’t received anything, and each time they complain, they tell them later. Ten people, together with my old and sick father and mother, have received nothing. Why is that?

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We’ve been dismissed for two years and we haven’t received any humanitarian assistance.

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I have received the card, but it hasn’t been charged. Although I’ve received a message that the card has been charged, it hasn’t.

REPLY

By God, this is forbidden! We have been dismissed for two years; no heating and no food. Please help us!

REPLY

I’ve been denied the food basket assistance for more than two years.

REPLY

Peace be upon you! We have received a card, but unfortunately, it’s empty. We haven’t benefited from anything, and until now, it hasn’t been charged. We haven’t received food, winter or heating assistance, although winter is over.

REPLY

The official of the organisation is a liar. They give assistance to people who don’t need and leave those who really suffer. All of their work is based on lying reports from Lebanese representatives, not Syrian representatives. Those representatives won’t submit reports that are useful to Syrian refugees unless they receive money in return. I’m a Syrian refugee and I know what I’m saying. I’m not receiving any Lebanese money as assistance, although I’m registered with the Commission.

REPLY

I have been registered with the Commission since 2014. I haven’t received any food assistance. I’m married, and I have three daughters: the oldest is 6 years and the youngest is 8 months. I haven’t received the unified card. My phone number is: 0096171739846.

REPLY

It is such a pity for us, the people of Iran, to see someone like you write articles while we are starving to death in our own country.

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I’m Alaa. I live in Beqaa, Gaza. I’m married. I have a one-year old son. I haven’t received any assistance from the United Nations, neither the red or white card.

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No, because there are poorer refugees who have received monthly assistance of 260,000 for one year or more.

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We haven't received the winter assistance.

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God’s peace be upon you! Could you please help me? I have been rejected for 2 years, and I have 4 children under the age of 6. I’m not receiving food or heating oil assistance from that which is provided by the United Nations.

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God’s peace and blessings be upon you! I have 5 young children. I don’t have anyone to help me. They have suspended the food assistance for two years. My oldest child is 10 years old and the youngest is 1 year old. Nobody is checking about my condition. I’ve complained a lot, but nobody is responding.

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I haven’t received the winter assistance although I need it urgently. I have small children, and my house is very small and very cold. I can’t afford heating oil or any other form of heating. Please help.

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For the families who have been denied food assistance, whose standard of living and conditions have deteriorated because of sickness, who cannot provide for their needs, who have already passed the phase of poverty and are now threatened with dismissal from the place where they live, how can you help them? I’m talking about myself.

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Good evening. I live in Barelias. I haven’t benefited from anything, neither heating oil nor anything.

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Why do those who live in Syria and receive employee salaries from the state have the right to receive assistance under the pretext of being refugees in Lebanon? Meanwhile, those who cannot enter or return to their home country are told that they are not qualified for winter assistance. Is this justice?

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I have two little kids and I’m not receiving any assistance, heating, food or anything else.

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I’m a refugee in Lebanon. I have been registered with the Commission in Zahle for three months. I haven’t received any assistance, except for heating. I’m a newcomer in Lebanon and I need assistance. My phone number is: 70895681.

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I’d like to respond to Ms. Liz Khaled, that most of the people don’t know assistance and have suffered from deprivation, hunger and all forms of bad life. For example, I’ll mention my case which is similar to that of thousands of deprived people. I’m the head of a family consisting of 7 members. My oldest child is 15 years old, and my youngest is one and half years old. Three or four months after registering with the Commission, we were surprised with being denied the food and other assistance, although I have three children at school. Since September 2015 until now, we haven’t received food assistance, although I’ve received the red card. I’ve filed several complaints over the phone which were registered with the centres. However, nothing has happened. My file number is 14c42870-871. I’ve had to transfer my file to Beirut in the hopes of finding assistance. I’ve rented a house to protect my children from the cold in Beqaa, but I’ve found out that I’ve moved from bad to worse. Where are the eyes of the Commission from me and thousands other like me?

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Yes, that’s true. As refugees, there is no discrimination between the poor and rich. There are families who were in Lebanon before the Syrian crisis, and they live in good and big homes costing them about $500 and more. Nonetheless, they receive food assistance, and they’re good in defending their interests. Some of them make a monthly income of more than $1,500. I’m ready to deal with the Commission and report them. As to me, I’ve had a file for one and half years, and I have added my family to my file. They have given them a silver code. Our situation is dire. I’ve had a list from the food organisation for 2 months, but I haven’t seen any results, assistance or anything. In the Western Beqaa, there is a family that came to Lebanon two months ago, and they have silver codes. The family consists of four members and they are with their relatives, yet they receive immediate food assistance of 260, let alone the winter assistance. This means there is discrimination.

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In my opinion, you must destroy the evil who initiates such incidents in these countries.

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Peace be upon you! I’ve been rejected for two years. I have 4 children under the age of seven. We don’t have heating or anything. My phone number is 71939085.

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I have been registered for two years, and I have received the heating oil card. This is the first assistance I receive since I was registered with the Commission. I’m responsible for three sisters and my son. My wife is pregnant. I don’t like my situation, which is getting worse and worse. We can’t afford the rent. Meanwhile, others are receiving much assistance. I don’t know what to do. The best thing is to say God suffices us and He is the best disposer of affairs!

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I have been rejected for two years. I have 4 children under the age of six, and I haven’t received any assistance.

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I have 5 children and they have denied heating oil. This is injustice. Please examine the conditions well.

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We have received the winter [assistance], but we haven't received any food assistance.

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The winter assistance is about to finish. I haven't benefited from the heating card. Here is my phone number 78943435.

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Ok, there are people who have been here for more than two years but haven't seen anything.

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I’m a Syrian refugee who has been dismissed by the UN for two years. I haven’t received heating oil or food assistance. I have four young children who are all girls.

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